Capital Estate Developments Pty Limited and all of their subsidiaries and associated companies (we, us and our) are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (Act).
How we collect your personal information
We collect personal information:
- when you deal with us directly by telephone, by correspondence through a letter or email, via our website or through direct face to face contact by using paper forms,
- when you use and/or register on this website, including by using log files and cookies;
- when you provide information to us online;
- when you sign up to join a mailing list or receive our newsletter;
- when you enter competitions or elect to participate in promotional activities;
- when you complete online surveys;
- when you sign up for any of our rewards programs;
- when you access any of our premises or property through the use of close circuit television (CCTV);
- from employees (or potential employees), suppliers and customers when they give their personal information to us directly;
- when we engage with you directly for a particular purpose, for example, to issue a particular ID card or authority, or if you enquire about leasing opportunities, book conference room facilities or to arrange tenant car parking; and
- when necessary to assist with a health emergency, or otherwise assist with any special needs or requirements while you are at any of our premises.
The kinds of personal information we collect
The kinds of personal information we collect about you include:
- contact information including your phone number, address and e-mail addresses;
- information about your search queries while using our website. We use log files and cookies to gather this information, but please be assured the session cookies are only used during a browsing session and expire when you quit your browser;
- financial details (including bank account and credit card details) when you deal with us directly;
- recordings of images on CCTV;
- vehicle registration details; and
- health information but only as required to assist you during a health emergency or to otherwise assist you with any special needs.
How we hold your personal information
We are committed to protecting your personal information from unauthorised disclosure. We hold records containing your personal information in securely stored databases, which can only be accessed by authorised personnel using a password. Where we hold hard copies of records containing your personal information we only hold such records in locked storage cabinets which can only be accessed by authorised personnel using a key.
Where we collect your information relating to direct marketing using paper forms, this information is entered into our secure databases and the paper forms are securely destroyed.
Consequences of not providing personal information
When using our website and dealing with us, you do not have to disclose your identity or provide any personal information. However, if you do not provide your personal information, we may not be able to provide you with the products you seek, process any applications for the issue of an authority, licence, pass or permit or provide you with the level of service you require.
Why we collect and how we use your personal information
Your personal and sensitive information, including any health information, is only collected as is reasonably necessary for one of our functions or activities, including but not limited to:
- conducting our general business operations which include maintenance of our business records, legal and insurance obligations;
- the investigation of incidents or potential incidents (which may include sharing personal information with third parties as necessary);
- to manage all complaints and claims made against us (including defending claims and enforcing contracts or agreements);
- the provision to you generally of products and services;
- engaging contractors or potential contractors;
- undertaking training, including health and safety training;
- to conduct direct marketing activities including:
- Newsletters: if you wish to subscribe to our other newsletters, we will use your name and contact details to send these newsletters to you;
- Rewards program: if you join one of our rewards programs, we will use your name and contact details to provide you with information relevant to the program and its benefits; and
- Events and promotions: to contact you about any upcoming events and promotions we think you will be interested in; and
- other specific purposes when we have dealt with you directly.
We will also always ask you before we add your details to any additional databases and before we use your information for any cross-promotional purposes.
How we disclose your information
We may share personal information about you where permitted by the Act, including the following circumstances:
- where you consent to the disclosure;
- between our related companies;
- to our contractors (for the purposes of them being able to undertake services required by you);
- for law enforcement, safety reasons or operational purposes for which the information was collected;
- to other third party companies, to store and handle your personal information on our behalf for marketing purposes and for the purposes of disseminating our newsletters;
- to third party contractors who provide services related to one of our functions or activities, for example electronic payment processing companies, IT providers, and printing and mailing companies; and
- to any person that we are required or authorised by law to disclose your personal information to.
Disclosure of your personal information overseas
We are not likely to disclose your personal information to third parties overseas.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
We provide you the opportunity to ‘opt-out’ of having your personal information used for direct marketing each time we send you a direct marketing communication.
If you no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at any time at email@example.com.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects your personal information.
Access to or correcting your personal information
We take reasonable steps to ensure that all personal information that we collect or use is accurate, up to date and complete.
You are entitled to access or request correction of the personal information about you held by us and such access will be provided, and corrections made unless provided by the APPs.
There is no application fee for making a request to access your personal information. However, we may charge an administrative fee for the provision of information in order to recover our costs.
If you wish to request access to your personal information held by us, if you want to correct any information we hold, or if you no longer desire our services, you may correct, update, delete or deactivate that information by emailing firstname.lastname@example.org. We will endeavour to give you access to your personal information within two weeks. In order to maintain the confidentiality of your personal information, we will ask you to provide specific identification before we give you access.
If the information that we hold about you is incorrect or not up-to-date, we will update it as soon as possible after you have shown us how and why it is incorrect. If you want to correct information we hold about you, please email email@example.com.
In the unlikely event that we are unable to provide you with access to your personal information, we will provide you with reasons for denying you access.
If we do not agree to provide you with access to your personal information or to amend or annotate the information that we hold about you, you may seek a review of our decision (see Complaints).
- make a record of your complaint;
- refer your complaint internally to our Privacy Officer for further investigation;
- keep you informed of the progress of our investigation; and
- contact you with our response within 30 days.
If, after following the procedure outlined above, you believe that your complaint has not been satisfactorily addressed, you can make a complaint to the Office of the Information Commissioner at www.oaic.gov.au.
Our Privacy Officer can also be contacted on 02 6275 2222.
© Capital Estate Developments Pty Limited – last updated: 6 December 2021